Shipping policy

Processing Time

  • Preparation: All items are carefully inspected, packed, and prepared for dispatch within 1–3 business days.

  • High Volume Orders: Processing times may extend slightly during peak seasons or for large bulk orders.

Shipping Rates & Options

🌿 Free Standard Shipping (Worldwide)

We offer Free Standard Shipping on all orders worldwide, with no minimum purchase required.

(Note: Shipping carrier and availability may vary based on the destination country).

🚀 Express Shipping

Need your order sooner? Express Shipping is available at checkout for $44.99 USD.

Shipping Carriers & Estimated Delivery Times

🚀 Express & Courier Services

Carrier Estimated Transit Time Coverage
DHL 3–5 Business Days Select destinations at checkout
UPS 3–5 Business Days Select destinations at checkout
ARAMEX 5–7 Business Days Select destinations at checkout
EMS 7–9 Business Days Select destinations at checkout

📦 Economy Shipping (Sri Lanka Post)

Economy shipping is fulfilled via Sri Lanka Post and depends on your total order value:

  • Orders Under $30 — U-Packet Service (Limited Tracking)

    • Transit Time: 10–28 business days

    • Details: Shipped via Unregistered Airmail with a shipment reference barcode. Detailed door-to-door tracking may be limited depending on your local postal carrier.

  • Orders $30 & Over — Registered Tracked Airmail

    • Transit Time: 7–15 business days

    • Details: Shipped via Registered Airmail with end-to-end tracking updates from dispatch to final delivery.

Order Tracking

Once your package ships, you’ll receive an email confirmation containing your tracking number or shipment reference.

👉 Track your order anytime on our Order Tracking Page.

Note on Tracking: DHL, UPS, ARAMEX, EMS, and Registered Sri Lanka Post offer full step-by-step tracking. U-Packet orders provide basic dispatch and arrival confirmations.

Customs, Duties & Import Taxes

All international shipments are sent under DDU / DAP (Delivered Duties Unpaid) terms:

  • Customer Responsibility: Any import duties, VAT, local taxes, or customs clearance fees imposed by your destination country are the sole responsibility of the customer.

  • Customs Contact: Local customs authorities or delivery agents may contact you directly to collect these charges before final delivery.

  • Refused Shipments: If a package is returned, abandoned, or destroyed due to unpaid customs duties or refused delivery, original shipping fees and non-recoverable clearance costs cannot be refunded.

🌍 Regional Import Notices

  • 🇺🇸 United States: Shipments entering the U.S. may be subject to local import processing fees or tariff adjustments.

  • 🇪🇺 European Union: EU customs regulations (particularly in Spain, Germany, and France) strictly regulate private imports of herbal teas, dried botanicals, and leaf products.

    Important: Shipments detained, returned, or destroyed by EU customs due to local botanical restrictions cannot be refunded or reshipped. Please verify your local country's import rules before ordering.

Important Notes

  • 📍 Address Accuracy: Please double-check your delivery details at checkout. Orders are dispatched strictly to the address provided.

  • 📦 Bulk Orders: Planning a large order? Contact our team before checkout so we can arrange the most cost-effective and reliable shipping method for you.

  • 📩 Delivery Support: If your order hasn't arrived within the expected timeframe, reach out to us at info@ceyloncharm.com and we will investigate your tracking status within 24 hours.