Shipping policy

Processing Time

  • Preparation: All items are carefully checked, packed, and prepared for shipment within 1–5 working days.

  • Variability: Processing time may vary depending on the number of items in your order and overall order volume.

Free Shipping

  • We offer free shipping on orders over $29.

  • Note: Free shipping availability may vary depending on the destination country and selected shipping method.

Shipping Methods & Transit Times

🚀 Express & Courier Services

  • DHL

    • Transit Time: 3–5 working days (depending on your location).

    • Charges: Varies depending on the destination country and order value.

    • Free DHL Shipping: Available for selected countries (eligibility and thresholds vary by country and are shown at checkout).

    • Coverage: Available for selected countries only. Eligible destinations are displayed during checkout.

  • ARAMEX

    • Transit Time: 5–7 working days (depending on your location).

    • Charges & Free Shipping: Varies depending on the destination country; thresholds are shown at checkout.

    • Coverage: Available for selected countries only. Eligible destinations are displayed during checkout.

  • UPS

    • Transit Time: 3–5 working days.

    • Charges & Free Shipping: Varies depending on the destination country; thresholds are shown at checkout.

    • Coverage: Available for selected countries only. Eligible destinations are displayed during checkout.

  • Express Mail Service (EMS)

    • Transit Time: 7–9 working days to reach the final destination.

    • Coverage: Available for selected countries. Eligible destinations are displayed during checkout.

📦 Economy Shipping (Sri Lanka Post)

Economy Shipping is handled via Sri Lanka Post, and the service type depends on your total order value. Available for selected countries only (eligible destinations are displayed during checkout).

  • Orders Below $30 – U-Packet Service (Limited Tracking)

    • Shipped via U-Packet (Unregistered Airmail).

    • A barcode or shipment reference will be provided.

    • Please Note: Tracking may be limited or unavailable for some countries, and delivery confirmation is not guaranteed.

    • Estimated Transit Time: Usually 10–28 working days after dispatch.

  • Orders Over $30 – Registered & Tracked Sri Lanka Post

    • Shipped via Registered Post or Tracked Sri Lanka Post.

    • A valid tracking number will be provided.

    • Tracking updates are generally available from dispatch to delivery (subject to destination postal systems).

    • Estimated Transit Time: Usually 7–15 working days after dispatch.

Tracking Information

Once your order has been shipped, a tracking number or shipment reference (where applicable) will be emailed to you. You can track your order anytime using the link below:

👉 Track Your Order Here

⚠️ Please Note: U-Packet shipments may show limited or delayed tracking updates. DHL, ARAMEX, UPS, EMS, and Tracked Sri Lanka Post usually provide steady tracking updates, subject to carrier and destination limitations.

Duties & Taxes

We do not collect or charge import duties, taxes, or brokerage fees at checkout. All shipments are sent under DDU / DAP (Delivered Duties Unpaid) terms:

  • Buyer Responsibility: Import duties, taxes, or clearance fees are the sole responsibility of the consignee (buyer).

  • Variability: Charges vary according to the customs regulations of the destination country. Customs authorities or the carrier may contact you to collect these fees before delivery.

  • Refusal to Pay: Refusal to pay duties or taxes may result in the parcel being returned or disposed of by customs. In these cases, shipping costs and non-recoverable fees are non-refundable. We highly recommend checking with your local customs office before placing an order.

Regional Notices & Restrictions

  • 🇺🇸 United States: Due to recent U.S. tariff changes, additional import duties or taxes may apply to shipments entering the United States.

  • 🇪🇺 European Union Import Restriction: Customs laws in the European Union (especially Spain, Germany, and France) may restrict the private import of herbal teas, dried leaves, or similar plant products, particularly in bulk quantities.

    • Important: Shipments returned, seized, or destroyed by customs cannot be refunded or reshipped. Please verify import eligibility before placing your order.

Important Notes

  • Address Accuracy: Orders are shipped strictly to the address provided at checkout — please ensure accuracy before finalizing your order.

  • Bulk Orders: For bulk orders, customers may select a preferred shipping method; however, the final method will be confirmed with our team to ensure efficiency and reliability.

  • Delivery Inquiries: If you do not receive your parcel within the estimated timeframe, please contact us. We will investigate and attempt to update tracking details within 24 hours.