Frequently Asked Questions (FAQs)

Browse our catalog, select your items and preferred quantity, and click Add to Cart. When you are ready, go to your cart and proceed to checkout to enter your shipping details and complete your payment.

We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.

Orders can be changed or canceled within 24 hours of placement. Please contact support immediately with your order number. Once an order enters processing, changes cannot be guaranteed.

Orders process within 1–3 business days. Economy delivery takes 14–21 business days, while Express delivery takes 3–7 business days, depending on the weight and quantity of your order.

You can change your address while the order is still being processed. Contact us as soon as possible and we'll update it for you.

Once your package ships, you will receive a confirmation email containing your tracking number and link to follow your shipment live.

Yes, we ship our authentic Sri Lankan products worldwide. Delivery times and shipping rates are calculated at checkout based on package weight and destination.

We accept returns on unopened and unused items within 30 days of delivery. Items must be in their original packaging.

If you receive a damaged or incorrect item, please email photos to info@ceyloncharm.com within 48 hours of delivery, and we will issue a full replacement or refund.

Yes, all our spices, teas, and seeds are 100% pure, natural, and ethically sourced directly from Sri Lanka without any artificial additives or preservatives.

Store them in a cool, dry place away from direct sunlight, moisture, and heat. Keep packages sealed tightly in airtight containers to preserve aroma, flavor, and freshness.

Each product has a printed best-before date on the packaging. Generally, whole spices and dried teas maintain peak potency for 12–24 months when stored properly.

Yes, we accommodate larger quantities and wholesale pricing for bulk orders. Please contact us at info@ceyloncharm.com for volume pricing and custom quotes.

Prices are listed in USD by default, but our store automatically converts pricing to your local currency during checkout based on your location.

No, you can complete your purchase using guest checkout. However, creating an account allows you to track orders and save your details for faster checkout.

You can reach out via email at info@ceyloncharm.com or through our contact form on the site. We aim to respond to all inquiries within 24 business hours.